Refund and Return Policy

Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store after the timeframes indicated below, we regret that we cannot issue a refund or send the products back to you.  

Returning Items Bought from cyres-consulting.com

If you’re not satisfied with your purchase, you may return it for a refund. The items must be in saleable condition and must be accompanied by an original receipt, packing slip, or web order confirmation. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 14 days after the delivery date. All returned items must be in their original condition. Any returns received that do not meet these requirements will be shipped back at the customer’s expense. All costs will be refunded via the payment method used to place the order. Shipping fees are not refunded, unless the return is a result of a CYRES Consulting error.

To ensure the refund is granted to the right account, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to: 

CYRES Consulting GmbH
Mies-van-der-Rohe-Straße 8
80807 Munich
Germany

Please Note: You will be required to pay for return shipping. Shipping charges are non-refundable.

This policy applies to the following item types:

  • Automotive Cybersecurity: The Essential Guide to ISO/SAE 21434
  • ISO/SAE 21434 Pocket Guide

Please Note: If you used PayPal to complete your order, CYRES Consulting will provide a credit.

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